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A Survey Could Be Coming Your Way
Thank you for being a WellCare member! A survey will be sent out soon to some members. It’s the 2015 CAHPS® (Consumer Assessment of Healthcare Providers & Systems) survey. If you get the survey, we urge you to share your thoughts.
As a WellCare of Florida provider, we want to make things easy for you. The resources on this page will guide you to provider policies, coverage guidelines and claims information.
Important information for reporting quality of care issues, including adverse incidents as defined by the Agency for Health Care Administration (AHCA).
Authorization Look-Up Tool
Use our authorization look-up tool to search quickly and easily by CPT code.
An extension of the Participation Agreement, the Provider Manual outlines health plan coverage procedures, policies and other information related to our members’ health care services. This document should be used simultaneously with the Quick Reference Guide and other resources.
Quick Reference Guide
The QRG contains key phone numbers and useful information about claims, appeals and more.
Updates on WellCare's claims processes to ensure your claims are handled efficiently.
Clinical Coverage Guidelines
In an effort to help you make efficient decisions, these evidence-based guidelines detail the medical necessity of procedures and technologies to help you set consistent criteria for coverage of procedures or technologies. Note: Please check the Position Statement in each CCG to determine coverage determination for your state/market.
Clinical Practice Guidelines
Our best-practice guidelines are used to guide efforts in improving the quality of care in our membership. CPGs are based on available clinical outcome and scientific evidence-based content developed by expert professional and clinical society recommendations.
Forms & Documents
This resource provides template forms and documents for appeals, authorizations, claims, pharmacy services and more.
WellCare is pleased to offer providers electronic funds transfer (EFT) and electronic remittance advice (ERA) services at no charge. Find out why it pays to enroll in these beneficial programs.
Job Aids and Resources Guide
This guide offers detailed documents and instructions on how to perform daily tasks with the plan.
WellCare will be compliant with the Centers for Medicare & Medicaid Services (CMS) rule for ICD-10 readiness beginning Oct. 1, 2015. We have compiled important information and Frequently Asked Questions for providers.
Access a variety of educational materials designed to help providers meet training requirements
WellCare newsletters update providers on information related to pharmaceuticals, cost and quality of care and offers tips on how to improve business with the plan. Our newsletters also highlight recent successes, such as accreditations and quality scores.
PCPs must provide all covered immunizations to Florida Healthy Kids members and be enrolled with the Florida State Online Tracking System (SHOTS), Florida’s statewide online immunization registry.